Study 2

59 year old carting company challenged by poor communications, family controversy, bleeding cash, and weak leadership while providing great service.

Strategy

• Find out what the internal customers really understand about the needs of the business to get it more profitable
• Identify organizational structure conducive to
• Optimizing business profitability and market penetration
• Organize into high performance area teams
• Redesign assets management model and other systems to reinforce ongoing management collaboration

Results

• Team communicating well and focused on growth
• 23% increase in net profit