Why Bother?

Your company's success is measured by the quality of your clients' experience. If you are not providing the experience and value that your clients expect, they won't come back. Worse than that, you know what happens when you have a good or a great experience… you tell a few close friends. And if you have a bad one… you tell everybody!

You may or may not realize that you have both internal (employees) and external (customers) clients, and the satisfaction of both groups is essential to your company's success.

Through MWH Group's Roadmap survey tool, we can help you examine both internal and external groups to ensure maximum client satisfaction, and maximum company success.

There are many things we can learn that can help your management and technicians to do a better job with operations, market penetration, planning for growth, improving your image, or whatever your desire for improvement might be. Research has proved you are not who you think you are, but are who both your internal and external clients say you are. This is also true when you look inwardly at your operations. Many owners and managers have their own perspective on what their business is all about, and yet, Sidney Yoshida's work on Quality suggests that senior management is typically aware of only 4% of the issues and problems faced by the people who comprise their company work force. What if you knew what those challenges were? Better yet, what if you used that intelligence to retool your business strategies to improve your products/services to meet or exceed client expectations?